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Travel information |
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 COMPLAINTS We
hope you won´t find any reason for complaints. If however you have a
complaint the customer most first contact our customer service. If you
are not satisfied with the response received, you can write to
Volandoresor complaints manager Ulla Ekengren, contact details, see the
“About us”. If the parties can not agree om a proposal, the dispute can
be examineted by The National Board for consumer or by Public Court.
In
cases where the customer has a complaint about the airline,
Volandoresor will forward this directly to the responsible airline. Any
defects must be made within 10 days of the trip finishing and must be
in writing. Complaints received later will not be taken into
consideration.
If the customer shouldn´t be satisfied of
something on the reservation, then he should always tell Volandoresor
about it in good time ahead. Volandoresor will do all possible to help
in the matter, but following the terms of the airlines rules on
bookings made.
For changes made after ticketing may be
additional charges may apply. For special requirements a customer must
pay the airlines fees.
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